Aevita BV
Koningsweg 38-10
3762 EC Soest
The Netherlands
Chamber of Commerce number: 98141139
Email: info@aevita.com
Phone: 085 40150 35
Website: www.aevita.com
Aevita operates its own pharmacy and works with BIG-registered healthcare professionals.
2.1 These Terms and Conditions apply to all agreements between Aevita and clients (hereinafter: "you" or "the client") regarding:
2.2 By creating an account, using the platform, entering into a subscription, or placing an order, you accept these Terms and Conditions.
2.3 Aevita may modify these Terms and Conditions. The modified terms will be clearly communicated on the website. For ongoing subscriptions, changes will only take effect after a reasonable period. If you do not agree with a substantial change, you have the right to terminate your subscription.
3.1 Aevita offers a digital healthcare platform that allows you to:
3.2 Aevita does not provide emergency or urgent care. In case of acute complaints or life-threatening situations, you should always contact 112 or the GP post immediately.
3.3 Care is provided by or under the responsibility of BIG-registered healthcare providers, such as doctors and nurses, according to applicable professional standards.
3.4 Aevita may modify, expand, or limit its service offering. Any changes will be communicated in a timely manner via the platform or by email.
4.1 To use Aevita's services, you need a personal account. You are responsible for correctly and completely filling in your information.
4.2 You are responsible for keeping your login credentials confidential and for all activities that occur through your account. Do not share your login credentials with others.
4.3 The information you provide (such as medical data, medication use, symptoms) must be truthful and as complete as possible. Incorrect or incomplete information may lead to incorrect medical assessment.
4.4 Aevita may temporarily block or permanently terminate your account if you violate the Terms and Conditions or applicable laws and regulations, or if abuse is suspected.
5.1 An agreement between you and Aevita is established when you:
5.2 For medical care, a medical treatment agreement is also established in accordance with the Medical Treatment Agreements Act (WGBO) between you and the healthcare provider and/or Aevita.
6.1 Aevita may work with subscriptions (for example, monthly or annual subscriptions) and/or payment per consultation or per delivery. The current offer and prices are listed on the website or in the app.
6.2 All amounts are in euros and include VAT (if applicable), unless otherwise stated.
6.3 Payment of subscriptions and recurring costs is generally made via SEPA direct debit or another payment method offered by Aevita.
6.4 If you authorize Aevita for SEPA direct debit, you ensure that there is sufficient balance in your account. If a direct debit is canceled, Aevita may: collect the amount again or request you to pay the amount manually; suspend service delivery or block your account in case of non-payment.
6.5 Late payment may result in Aevita suspending service delivery and/or terminating the agreement. Outstanding debts remain due.
7.1 The duration of your subscription (for example, monthly or annual) is stated when entering into the subscription.
7.2 Unless otherwise stated, subscriptions are for an indefinite period with a minimum initial contract period, and thereafter can be canceled monthly with a notice period of one month.
7.3 Cancellation can be done via the route offered in the platform (for example, via your account settings) or by email via the specified contact address, stating your name and account details.
7.4 Upon termination of the subscription, you may still retain access to your (medical) file for viewing, but your right to further service provision expires, unless otherwise agreed with the healthcare provider.
7.5 Aevita may terminate a subscription if:
8.1 The decision to prescribe a medicine or not is always made by an authorized doctor, based on the information you provide and any additional examination or consultation.
8.2 Aevita and the healthcare providers involved reserve the right not to issue a prescription if:
8.3 You understand and accept that using the platform does not mean that medication will be provided immediately in all cases.
8.4 Aevita's healthcare providers follow relevant professional guidelines, standards, and Aevita's internal quality policy.
9.1 Medicines are generally delivered by Aevita's own pharmacy, unless otherwise determined or agreed.
9.2 Aevita delivers medicines to the delivery address you specify or via a pickup location, in accordance with the information in the ordering process.
9.3 You are responsible for correctly and completely providing the delivery address. Incorrect address details may lead to delay or incorrect delivery.
9.4 Aevita takes appropriate measures to package and transport medicines safely and in accordance with applicable legal requirements (for example, temperature control if necessary).
9.5 If you do not receive a delivery or it is damaged, you should report this to Aevita as soon as possible, preferably within 2 working days after the scheduled delivery date.
10.1 For medicines in the Netherlands, based on laws and regulations, returning is not allowed in most cases, due to patient safety and quality assurance. This means that you cannot return or exchange medicines once they have been delivered, except in cases of:
10.2 For products other than medicines, a statutory right of withdrawal may apply. If this is the case, this will be clearly stated in the ordering process and in the additional information.
10.3 Digital services that have already been fully delivered within the withdrawal period (for example, a completed consultation) cannot be withdrawn if you have expressly agreed to this in advance.
11.1 You can change or cancel a scheduled (video) consultation free of charge up to a certain period before the start. The period and conditions are stated in the platform.
11.2 In case of late cancellation or not showing up for an appointment, Aevita may charge a no-show fee or the full consultation price, if this has been clearly communicated to you in advance.
12.1 Aevita and its affiliated healthcare providers take great care in the quality and safety of service provision. Nevertheless, situations may arise in which damage occurs.
12.2 Aevita's liability is limited to direct damage and to a maximum of the amount paid out by Aevita's liability insurance in the relevant case, plus the deductible. If no insurance pays out, Aevita's total liability is limited to the amount you paid to Aevita in the three (3) months prior to the damage incident.
12.3 Liability for indirect damage, consequential damage, lost profits, or intangible damage is excluded, except to the extent that there is intent or willful recklessness on the part of Aevita or its management.
12.4 Nothing in these Terms and Conditions limits Aevita's liability for damage resulting from intent or gross negligence, or for other cases where limitation is not legally permitted.
13.1 Aevita is not obliged to fulfill any obligation if it is prevented from doing so as a result of force majeure. Force majeure includes: disruptions in telecommunications or IT infrastructure, hosting failures, epidemics, war, terrorism, government measures, strikes, supplier disruptions, and other circumstances over which Aevita reasonably has no control.
13.2 If the force majeure situation continues for more than 30 days, both you and Aevita have the right to terminate the agreement without compensation.
14.1 Aevita has a complaints procedure in accordance with the Healthcare Quality, Complaints and Disputes Act (Wkkgz). Information about this can be found on the website and in the app.
14.2 If you have a complaint about healthcare, service provision, or delivery, we ask you to first report this to Aevita. We strive to handle complaints within a reasonable period, generally within 6 weeks.
14.3 If your complaint is not resolved to your satisfaction, you can contact the affiliated independent complaints officer or a recognized dispute resolution body, as stated in Aevita's complaints information.
14.4 Consumers may also use the usual legal remedies at the civil court.
15.1 Aevita processes your personal data, including medical data, in accordance with the General Data Protection Regulation (GDPR) and other relevant legislation.
15.2 Aevita's Privacy Statement explains what data is processed, for what purpose, on what basis, how long it is kept, and what rights you have (such as access, correction, and deletion).
15.3 The Privacy Statement is available via the website and the app. By using Aevita's services, you declare that you have read this statement.
16.1 These Terms and Conditions and all agreements concluded between you and Aevita are exclusively governed by Dutch law.
16.2 Disputes that are not resolved through the complaints procedure or dispute resolution body will be submitted to the competent court in the district where Aevita is located, unless mandatory consumer law provides otherwise. In the latter case, you as a consumer have the choice to bring the case before the court that is competent according to the law.
17.1 If a provision of these Terms and Conditions is void or annulled, the remaining provisions remain in full force. Aevita will replace the void or annulled provision with a provision that aligns as closely as possible with the purpose and intent of the original provision.