Complains policy
At Aevita, we strive to achieve high levels of customer satisfaction and provide a high-quality service. In the unlikely event that a situation arises in which you are not satisfied with our services, we would like to hear from you. You can contact our customer service team directly via klantenservice@aevita.com or by filling in the contact form on our website.
If you have any complaints and feel that Aevita is not handling them appropriately, OR if you believe that these complaints should be assessed by an independent third party, you can report them to our independent complaints officer. Aevita has outsourced this service to the Quasir Group.
If you are not satisfied or have a complaint about the services provided by Aevita, you can take the following steps:
- Aevita has outsourced its complaints handling and mediation to Quasir.
- You can contact Quasir using the contact details below to raise your complaint. A Quasir complaints officer will contact you within 48 hours.
- Quasir’s complaints officer will then advise you and help you to resolve the complaint.
Quasir’s contact details:
- Postal address: Quasir, Subscriptions Complaints Officer, PO Box 1021, 7940 KA
- e-mail: bemiddeling@quasir.nl for the attention of the Complaints Mediation Service
- phone: 06-48445538 (9.00 tot 17.00 mo – fr)
- You will be contacted by phone or email within 48 hours of your enquiry, or by email if we are unable to reach you.
- Further information about Quasir can be found at quasir.nl
